Business Class

"A business that makes nothing but money is a poor business"

Henry Ford

Business class 

OBJECTIVES:

At the end of this unit you will be able to:

-Express yourself clearly in a business context using the second conditional, relative clauses, compound relative pronouns and indirect speech with ease.

-Spell on the phone confidently, relate the sounds and spellings, and use fillers to express doubt and hesitation.

-Organise and survive on business trips using vocabulary and expressions related to flight booings, travel itineries, hotel reservations, and leasing and renting. 

-Use vocabulary related to airport organization and foreign entry requirements. 

1 : Choose the correct reported speech options taken from the dialogue: Lara asked how much longer they... Lara: Excuse me, could you tell me how much longer we will be waiting here for? Flight Attendant: I'm afraid I can't tell you exactly, we're short of staff today so everything is taking longer than usual. Lara's husband: But we checked in three hours ago, if you're short-staffed why don't you hire more people? Flight Attendant: I do apologise sir. Are you aware that there have been strikes in the airport this week? We've had many problems but we're doing our best to run as efficiently as possible. Lara: We are aware, but we thought that they were all over by now. Are we going to lose our luggage because of this? Lara's husband: Of course not, Lara. You're thinking of when they opened a new terminal and all the luggage was mixed up. This is different. Let's leave the poor flight attendant alone, the delay isn't his fault. will be waiting for were waiting for would be waiting for 2 : The flight attendant said he was afraid... he cannot tell them exactly he can't tell them exactly he couldn't tell them exactly 3 : Lara's husband said that they... checked in three hours ago had checked in three hours ago were checking in three hours ago  4 : The flight attandant asked if they... were aware that there had been strikes were aware that there have been strikes were aware that there has been strikes 5 : Lara asked if they will be going to lose their luggage were going to lose their luggage would be going to lose their luggage 2. Listen the following audio and complete the sentences http://http-ws.bbc.co.uk.edgesuite.net/mp3/learningenglish/2009/05/090604_6min_homeswap_audio _for_web_au_bb.mp3 Home swapping is the growing trend of  your house or apartment with someone in a different country for a  period. One advantage of home swapping is that you can get a  holiday anywhere in the world.  you be willing to  your house with a stranger rather than stay in a hotel? How does home swapping work? You think of a country  like to go to,  with one of the many companies who deal with home swapping  list your house on their website and hopefully someone will want to swap with you. Home swapping has become cheap because it's become part of the . It often includes a  3. Reading TRAVEL TIPS FROM THE UNITED STATES: Register so the State Department can better assist you in an emergency:  Register your travel plans  with the State Department through a free online service.  This will help us contact you if there is a family emergency in the U.S., or if there is a crisis where you are traveling.  In accordance with the Privacy Act, information on your welfare and whereabouts will not be released to others without your express authorization. Sign passport, and fill in the emergency information:  Make sure you have a signed, valid passport, and a visa, if required, and filled in the emergency information page of your passport. Leave copies of itinerary and passport data page:  Leave copies of your itinerary, passport data page and visas with family or friends, so you can be contacted in case of an emergency. Check your overseas medical insurance coverage:  Ask your medical insurance company if your policy applies overseas, and if it covers emergency expenses such as medical evacuation.  If it does not, consider supplemental insurance. Familiarize yourself with local conditions and laws:   While in a foreign country, you are subject to its laws.  The State Department web site has useful safety and other information about the countries you will visit.  Take precautions to avoid being a target of crime:  To avoid being a target of crime, do not wear conspicuous clothing or jewelry and do not carry excessive amounts of money.  Also, do not leave unattended luggage in public areas and do not accept packages from strangers. Contact us in an emergency: Consular personnel at U.S. Embassies and Consulates abroad and in the U.S. are available 24 hours a day, 7 days a week, to provide emergency assistance to U.S. citizens. Source adapted from:  http://travel.state.gov/travel/tips/tips_1232.html 1. Register your travel plans.     --ABCDEF   A. Let people close to you know where you'll be and when. 2. Fill in the emergency information.     --ABCDEF   B. Get informed about the customs and culture(s) of your travel destination. 3. Leave copies of itinerary.     --ABCDEF   C. Make sure you can be attended to by a doctor or hospital abroad if you need to be. 4. Check your overseas medical insurance coverage.     --ABCDEF   D. Leave an official record of where you're going with the state in case of emergency. 5. Familiarize yourself with local conditions and laws.     --ABCDEF   E. Put the emergency details in a form. 6. Take precautions.     --ABCDEF   F. Consciously undertake a series of preventitive measures. Answers Exercise 1 1. would be; 2. He couldn't tell them exactly; 3. had checked in three hours ago; 4. were aware that there had been strikes; 5. were going to lose their luggage Exercise 2 exhanging, limited, low, cost, would, swap, you'd; register, who'll, mainstream, car Exercise 3 Register your travel plans. Leave an official record of where you're going with the state in case of emergency. Fill in the emergency information. Put the emergency details in a form.  Leave copies of itinerary. Let people close to you know where you'll be and when.  Check your overseas medical insurance coverage. Make sure you can be attended to by a doctor or hospital abroad if you need to be. Familiarize yourself with local conditions and laws. Get informed about the customs and culture(s) of your travel destination. Take precautions. Consciously undertake a series of preventitive measures.